Airports Shuttle Express logo
Airports Shuttle Express fleet
April 18, 2024

Frequently Asked Questions

How can I recognize my driver?
Your driver will wait for you displaying a board with the name supplied on your booking application. Together with a reservation confirmation or anytime upon request, we send detailed meeting point information and local office's 24/7 phone number that can be called in the unlikely event that you couldn't locate your driver.

Do you provide service to any address or just to a fixed place in city center?
We provide private door-to-door transfers from/to any address you specify on your booking application, accordingly to local
laws & rules (our vehicles are allowed to enter also most restricted areas).

May I pay my trip in advance or pay for someone else?
Our preferred method of payment is by cash to driver, anyway, for most cities that we serve, advanced payment via Visa or Mastercard is also available upon request (in-car credit card payment may be available upon request as well). This means that you may pay the trip in advance on behalf of someone else.

Why I have to enter my credit card in the booking application, if payment will be by cash to driver?
Like many other companies offering services that can be booked in advance, we need a credit card as a guarantee
in order to hold your reservation but, unless advised otherwise and accordingly to Transport Contract, it will not be used to
pay your driver if payment will be by cash on the day of the trip.

Do you offer shared transfers in order to save money?
We offer only private door-to-door transfers and if you would like to travel in a larger group in order to make the price per passenger lower, it will be your care to find your travel companions.

Do you offer transfers for single travellers?
Single travellers are very welcome, as our fleet is composed by a wide variety of vehicles starting from sedan cars
to large buses with many mid-size solutions.

How can I contact my driver if I need some urgent change shortly before pickup time?
A couple of days before transfer, or anytime upon request, we send local manager's 24/7 phone number, that must be called for any question or urgency happening within 48 hours from scheduled pickup time.

Transfer service

Airports Shuttle Express

Our private shuttle transfer service:
How it works in a nutshell

Once a reservation has been confirmed, your driver will pickup you at the agreed place or address. Our service is door-to-door from/to any address you specify and, for airports, railway stations and cruise terminals, a Meet & Greet service is provided free of charge (your driver will wait for you holding a welcome board, even if your flight is delayed). All our transfers are private and you will not share your vehicle with anybody else. We gladly accept cash payment to driver and, for most cities we serve, credit card option is available too. Prices are fixed regardless of traffic and deviations, so you will not risk to be overcharged by a taxi driver, depending on the issues that could affect your trip.

Tailor-made trips

Single passengers and large groups welcome on tailor-made routes

Although most transfer prices displayed on-line are up to 14 people, we provide also customized bus transfers for groups up to 50 passengers and, if you can't find your route on our home page, we are very pleased to organize a tailor-made trip based on your request. Our vehicles range from luxury sedan car (taxi service), typically including Mercedes E Class, to spacious and comfortable minibus and bus depending on number of pasengers, luggage quantity, but also by your personal preference (just let us know, should you need a bigger or different vehicle). Although we are an Internet based operator, you are not left alone and customer support is gladly provided free of charge.

Why book with us
  • Private shuttle with airport Meet&Greet
  • We wait for you if your flight is delayed at no additional cost
  • Fixed price without hidden charges and convenient flat rate to any address
  • Pay cash to driver or in advance as you prefer