Frequently Asked Questions
How can I recognize my driver?
Your driver will wait for you displaying a board with the name supplied on your booking application. Together with a reservation confirmation or anytime upon request, we send detailed meeting point information and local office's 24/7 phone number that can be called in the unlikely event that you couldn't locate your driver.
Do you provide service to any address or just to a fixed place in city center?
We provide private door-to-door transfers from/to any address you specify on your booking application, accordingly to local
laws & rules (our vehicles are allowed to enter also most restricted areas).
May I pay my trip in advance or pay for someone else?
Our preferred method of payment is by cash to driver, anyway, for most cities that we serve, advanced payment via Visa or Mastercard is also available upon request (in-car credit card payment may be available upon request as well). This means that you may pay the trip in advance on behalf of someone else.
Why I have to enter my credit card in the booking application, if payment will be by cash to driver?
Like many other companies offering services that can be booked in advance, we need a credit card as a guarantee
in order to hold your reservation but, unless advised otherwise and accordingly to Transport Contract, it will not be used to
pay your driver if payment will be by cash on the day of the trip.
Do you offer shared transfers in order to save money?
We offer only private door-to-door transfers and if you would like to travel in a larger group in order to make the price per passenger lower, it will be your care to find your travel companions.
Do you offer transfers for single travellers?
Single travellers are very welcome, as our fleet is composed by a wide variety of vehicles starting from sedan cars
to large buses with many mid-size solutions.
How can I contact my driver if I need some urgent change shortly before pickup time?
A couple of days before transfer, or anytime upon request, we send local manager's 24/7 phone number, that must be called for any question or urgency happening within 48 hours from scheduled pickup time.